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Welcome! You can raise a request for Support using the options provided.

Monetization

Looking for ways to monetize your Ready Player Me integration?

We recommend starting with our Monetization blog post: https://readyplayer.me/blog/launching-new-monetization-tools-for-developers

Please provide the following info, when applicable:

1. How do you plan to monetize with Ready Player Me?
2. What are your current or expected monthly active users?
3. Link to your company website.
4. Which integration method are you currently using or planning to use?
5. If you are already a partner, please share your Subdomain/Application ID.

Required fields are marked with an asterisk*
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